Frequently Asked Questions

Everything you need to know about your ScentiMelti experience.

When will my order be dispatched?

We aim to process and dispatch all orders within 1-3 business days. During peak seasonal periods, this may extend slightly, but you will receive a tracking link as soon as your parcel is on its way.

What is the best way to use my ScentiMelti wax melts?

Place one or two segments of your chosen wax melt into the well of your burner. Use a single unscented 4-hour tea light for best results. Do not add water and never leave a burning candle unattended.

Are your products vegan and cruelty-free?

Yes, absolutely. We use a high-quality natural soy wax blend and premium fragrance oils that are 100% vegan-friendly and never tested on animals.

Do you offer international shipping?

Currently, ScentiMelti UK ships exclusively within the United Kingdom to ensure our products arrive quickly and in perfect condition.

What is your return policy?

We offer a 14-day return policy for unused and unopened items. If your order arrives damaged, please contact our support team within 48 hours with photographic evidence so we can arrange a replacement.

How long does the scent last?

Each segment typically provides 8-12 hours of strong fragrance. The longevity can vary depending on the type of burner used and the specific fragrance oil profile.